Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us when using EraBet Casino services. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the options you have regarding your personal data. It applies to visitors and registered users of our website and mobile interfaces.

Legal Status

We operate under a remote gaming framework licensed by the Curacao eGaming Authority. Our license number is 8048/JAZ. As a licensed offshore operator, we follow the regulatory and compliance requirements attached to that license, including obligations related to data handling and identity verification where required.

Registration and Login Process

When you register an account, we collect information necessary to create and manage that account and to meet regulatory requirements. This typically includes:

• Personal details: full name, date of birth, address and contact information.
• Account credentials: email address and password.
• Account preferences: chosen currency, language preferences and promotional choices.
• Technical and access data: IP address, device type, browser type and login timestamps.

We may require identity verification (KYC) before certain account actions. This means you may need to provide government-issued identification and proof of address. We only use such documents to verify identity, comply with legal obligations, and protect accounts from fraud.

We process registration and verification data to perform our contract with you, to comply with legal obligations, and where necessary for our legitimate interests (such as security and fraud prevention). Where required by law or by your consent, you may be given a choice about certain uses of your data.

Games and Software Providers

To provide our games and services, we share limited personal information with third-party game providers and platform partners. This sharing is done so games operate correctly and to maintain fairness and functionality. Typical shared items include account identifiers, session data and anonymized gameplay statistics.

We and our providers may also collect technical information to ensure games run smoothly and to investigate and resolve technical issues. We do not share more personal data than necessary for the provision of the games.

Bonuses and Promotions

We use data about your account activity, eligibility status and preferences to manage bonuses and promotional offers. This includes tracking whether you opt in to promotions, which offers you have claimed, and any activity required to qualify for rewards.

Marketing communications are sent only where you have consented or where we have a legitimate interest in keeping you informed of offers related to your account. You can change your preferences or withdraw consent at any time by contacting us at [email protected].

VIP and Loyalty Program

Participation in loyalty and VIP programs requires the collection of play activity, point balances and related account data. We use this information to calculate loyalty points, determine tier status, and tailor benefits or offers to your membership level.

We retain records of loyalty and VIP activity to operate the program and to prevent abuse. Points, benefits and related data may be subject to program rules, including expiration or conversion terms.

Payment Methods and Banking Terms

To comply with legal and regulatory requirements, and to secure and manage user accounts, we process certain verification and account-related details. We limit collection and sharing to what is necessary for identity verification, fraud prevention and compliance with applicable obligations.

We do not retain or process more information than required for these purposes and handle any verification documents with appropriate safeguards. If you have questions about verification or account documentation, contact us at [email protected].

Key Terms and Conditions

We use automated systems to support account management, bonus calculations and security checks. Certain restrictions may be applied to accounts for policy reasons, such as suspected abuse, fraud or legal non-compliance. Account restrictions and actions are applied in accordance with our terms and are recorded for audit and compliance purposes.

We provide self-service controls for responsible gaming, account limits and profile management in your account settings. You can also contact our support team to request changes or to raise concerns about account restrictions.

Mobile and Technical Features

Whether you use our mobile site or any approved app, we collect technical data to provide and improve our services. This can include device identifiers, operating system version, application logs and performance diagnostics.

We use this information to troubleshoot issues, enhance user experience and optimise performance. Analytics and aggregated usage data help us understand how our services are used so we can make improvements.

Security and Fair Play

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss or misuse. These measures include encryption of data in transit, access controls for our systems, and monitoring for suspicious activity.

We also rely on independent auditors and providers to verify random number generation and game fairness. Where these checks require operational data, we share only the minimum necessary information to support testing and certification.

If you become aware of any security issue affecting your account, you should notify us immediately at [email protected]. We will investigate and take appropriate action to protect your data and account.

Responsible Gambling Features

We offer tools to help you manage your play, including deposit and time limits, session reminders, cool-off periods and self-exclusion. Using these tools requires that we store and process relevant account activity and limit settings.

If you choose to self-exclude or set limits, we retain records of those choices for the duration of the restriction and for a reasonable period afterward to ensure they are honored and to meet regulatory requirements.

We provide references to support organizations and resources. If you request assistance from us related to safer play, we may keep a record of interactions to provide consistent care.

Advantages and Disadvantages

We strive to balance useful service features with strong privacy protections. Advantages include clear account controls, verification processes that protect accounts and safeguards to limit unauthorized access. As an offshore licensed operator, the specific regulatory environment may differ from local jurisdictions, which can affect certain legal protections and complaint routes. We aim to operate transparently and to provide channels for you to raise concerns.

General Casino Information

EraBet Casino operates as an online gaming brand aimed at international users, with services available in multiple languages including English and French. The brand was established in the early 2020s and serves a broad range of jurisdictions subject to local restrictions. Certain countries and territories are restricted from registering and using our services.

If you have questions about availability or restrictions in your area, please contact us at [email protected].

Cookies, Tracking and Third-Party Services

We use cookies and similar technologies to provide core site functionality, remember your preferences and analyze site usage. Some cookies are strictly necessary, while others support performance, analytics or marketing functions.

Third-party services, such as analytics providers and fraud prevention vendors, may also collect information about your use of our services. We review these partners to ensure appropriate safeguards are in place. Where third parties process personal data on our behalf, we limit their access to what is necessary to perform their functions.

Your Rights and How to Exercise Them

Under applicable data protection laws, including GDPR where it applies, you may have rights in relation to your personal data. These typically include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of personal data where there is no lawful basis to retain it.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests and to direct marketing.
• Request portability of data you have provided to us in a structured, commonly used format.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected]. We may request proof of identity before fulfilling certain requests to protect your privacy. We will respond to valid requests within applicable legal timeframes.

Data Retention and Deletion

We retain personal data for as long as necessary to provide our services, to comply with legal obligations, and to resolve disputes. When an account is closed, we retain certain records for a period required by law or for legitimate business purposes such as fraud prevention and compliance. When data is no longer needed, we securely delete or anonymize it.

Data Sharing and International Transfers

To operate our service we may share personal data with trusted third parties, including service providers, regulators, auditors and fraud prevention partners. We only share what is necessary for the purposes described in this policy and require partners to protect the privacy and security of your data.

Some recipients may be located outside your country. Where personal data is transferred internationally, we implement appropriate safeguards to protect your information in accordance with applicable law.

Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint about our handling of your personal data, contact us at [email protected]. You may also lodge a complaint with your local data protection authority if you believe your rights have not been respected.

We may update this Privacy Policy from time to time. When we do, we will post the revised policy and indicate the date of the latest update.